Last Updated: October 8, 2026
AI Frontbot (“AI Frontbot,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
AI Frontbot is an AI-powered website chatbot service designed primarily for dental clinics in Canada. The service helps dental practices answer general website questions, capture enquiries, collect appointment requests, and provide those enquiries to the dental clinic.
This Privacy Policy explains what information we collect, how we use it, how we protect it, how long we retain it, and the choices available to you.
By using AI Frontbot or interacting with an AI Frontbot chatbot, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to:
Visitors to the AI Frontbot website;
Visitors who interact with an AI Frontbot chatbot installed on a dental clinic’s website;
Dental clinics and their authorized users who use AI Frontbot;
Individuals who submit an enquiry or appointment request through an AI Frontbot chatbot; and
Information collected through our website, chatbot, software, dashboard, and related services.
When you interact with an AI Frontbot chatbot on a dental clinic’s website, the dental clinic may also have its own privacy policy that applies to its collection and use of your information.
AI Frontbot provides technology that allows dental clinics to communicate with visitors through an AI-powered website chatbot.
For information submitted through a dental clinic’s chatbot, the dental clinic may determine the purposes for which that information is collected and how it is used to follow up with the visitor.
AI Frontbot acts as a technology and service provider supporting the dental clinic’s use of the chatbot.
The dental clinic is responsible for determining what personal information it collects through its chatbot and for complying with privacy and healthcare laws applicable to its business.
Depending on how you use AI Frontbot, we may collect the following information.
This may include:
Name;
Email address;
Phone number;
Preferred appointment date or time;
General reason for contacting a dental clinic;
Questions or messages submitted through the chatbot;
Appointment requests;
Information submitted through contact forms; and
Other information you voluntarily provide.
We may automatically collect limited technical information, including:
IP address;
Browser type;
Device type;
Operating system;
Date and time of access;
Pages visited;
General usage information; and
Technical information required for security and operation of the service.
AI Frontbot is designed primarily to capture general enquiries and appointment leads, not to collect detailed medical records.
Please do not submit unnecessary sensitive information through the chatbot, including:
Detailed medical histories;
Dental treatment records;
Prescription information;
Health card or government identification numbers;
Credit card or banking information;
Passwords; or
Other sensitive information that is not necessary for an appointment request.
If you choose to provide health or dental information through a chatbot, that information may constitute sensitive personal information under applicable privacy laws.
Dental clinics are responsible for determining what information they need to collect and ensuring that their collection and use of that information complies with applicable law.
We may use personal information to:
Operate AI Frontbot;
Answer website visitor questions;
Capture enquiries and appointment requests;
Deliver leads and appointment requests to dental clinics;
Provide and maintain customer accounts;
Provide customer support;
Configure and operate dental clinic chatbots;
Maintain and secure our systems;
Detect and prevent fraud, abuse, or unauthorized access;
Troubleshoot technical problems;
Improve the reliability and functionality of the service;
Process subscriptions and payments;
Communicate with customers about AI Frontbot;
Comply with legal obligations; and
Fulfil the purposes disclosed when information is collected.
We do not sell personal information.
AI Frontbot uses artificial intelligence provided through the Groq API to generate chatbot responses.
The AI may process the text submitted by a visitor in order to generate an appropriate response.
AI Frontbot is configured to use the AI service primarily to answer questions based on information provided by the dental clinic and to assist with capturing enquiries and appointment requests.
Chatbot conversations are not used by AI Frontbot to train or fine-tune AI models.
Groq’s current documentation states that customer inputs and outputs are not used for model training or fine-tuning unless the customer explicitly provides permission or instructions to do so. Groq also states that inference data is not retained by default, subject to limited circumstances such as system reliability and abuse monitoring.
AI-generated responses may occasionally be inaccurate, incomplete, outdated, or misunderstood.
AI Frontbot is therefore not intended to provide medical or dental diagnosis, treatment recommendations, prescriptions, or emergency medical advice.
The chatbot is designed primarily for administrative and informational purposes, such as:
Clinic hours;
Location information;
Services offered by the clinic;
General information provided by the clinic;
General insurance or payment information provided by the clinic;
Frequently asked questions;
Appointment enquiries; and
Lead capture.
Important information should be verified directly with the dental clinic.
AI Frontbot is not an emergency medical service.
If you are experiencing a dental or medical emergency, do not rely on the chatbot.
Contact the dental clinic directly, contact an appropriate healthcare professional, or contact emergency services where appropriate.
When you submit an enquiry or appointment request through a dental clinic’s AI Frontbot chatbot, the information you provide may be made available to that dental clinic.
This may include:
Your name;
Contact information;
Appointment preferences;
Your questions;
Your messages;
The general reason for your enquiry; and
Other information submitted during the conversation.
The dental clinic may use this information to contact you and respond to your enquiry.
AI Frontbot’s application and database infrastructure is hosted using Railway.
Our infrastructure and third-party service providers may process or store information outside Canada.
We therefore do not represent that all personal information processed through AI Frontbot will remain in Canada.
Railway’s current documentation provides for third-party subprocessors and international processing arrangements and includes contractual and organizational measures for personal data protection.
Because AI Frontbot uses third-party technology providers, personal information may be processed or stored in jurisdictions outside Canada.
For example, AI processing is provided through Groq. Groq currently states that customer data is retained in Google Cloud Platform infrastructure located in the United States when retention applies.
Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed. In certain circumstances, information may be accessible to courts, law enforcement agencies, or government authorities in those jurisdictions.
We take reasonable steps to select service providers and contractual arrangements designed to provide appropriate protection for personal information.
AI Frontbot retains chatbot conversations and lead information for up to 60 days, unless a longer period is required or permitted by applicable law.
After the applicable retention period, information may be deleted or anonymized.
Some limited information may need to be retained for longer periods where necessary for:
Legal obligations;
Security;
Fraud prevention;
Dispute resolution;
Accounting;
Compliance; or
Other legitimate business requirements.
Dental clinics may separately retain information that they receive from AI Frontbot according to their own privacy policies and legal obligations.
AI Frontbot relies on third-party service providers to operate its platform.
These may include providers for:
Cloud hosting and infrastructure;
Database services;
Artificial intelligence processing;
Security;
Analytics;
Communications;
Payment processing; and
Other technical services.
We only provide service providers with access to information reasonably necessary for them to provide their services to us.
Third-party providers may process information in jurisdictions outside Canada.
AI Frontbot may use third-party payment processors to process subscription payments.
Payment card and financial information may be collected and processed directly by the applicable payment provider rather than being stored directly by AI Frontbot.
The payment provider’s own privacy policy and terms may also apply to payment transactions.
The specific payment processor used by AI Frontbot may change from time to time.
We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
Access controls;
Authentication;
Restricted administrative access;
Monitoring;
Security updates;
Infrastructure security measures; and
Other reasonable safeguards appropriate to the nature of the information.
However, no internet-based service can guarantee complete security.
AI Frontbot may use cookies and similar technologies to:
Operate the website;
Maintain security;
Remember preferences;
Understand website usage;
Improve performance; and
Analyze service usage.
You may configure your browser to reject or limit cookies. Some website functionality may not work correctly if cookies are disabled.
Depending on the privacy laws applicable to you, you may have rights to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Ask how your information is collected, used, or disclosed;
Withdraw consent where applicable;
Request deletion where legally available; and
Make a privacy complaint.
Certain requests may be subject to legal limitations or exceptions.
If your information was collected through a dental clinic’s website, you may also need to contact the dental clinic directly because the clinic may be the organization responsible for the information.
If you have a privacy question or want to request access, correction, or deletion of information held by AI Frontbot, please contact AI Frontbot through the contact information provided on our website.
We may need to verify your identity before processing certain requests.
If you have a concern regarding the way AI Frontbot handles personal information, please contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to contact the privacy regulator with jurisdiction over your complaint, including the Office of the Privacy Commissioner of Canada or an applicable provincial privacy authority.
AI Frontbot is not specifically designed as a children’s service.
Because dental clinic websites may be used by families and minors, dental clinics are responsible for determining appropriate practices for information collected from children or minors through their websites.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make material changes, we may update the “Last Updated” date and provide additional notice where appropriate.
If you have questions about this Privacy Policy or AI Frontbot’s privacy practices, please contact us through the contact information provided on the AI Frontbot website:
AI Frontbot
Website: https://aifrontbot.net/
Important Notice: AI Frontbot is an AI-powered website communication and lead-capture service. It is not a medical or dental professional and does not provide medical diagnosis, treatment, or emergency medical advice.
