Last Updated: October 8, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the AI Frontbot website, software, chatbot, dashboard, and related services (collectively, the “Service”).
AI Frontbot (“AI Frontbot,” “we,” “us,” or “our”) provides an AI-powered website chatbot primarily designed for dental clinics in Canada.
By accessing or using the Service, you agree to these Terms. If you do not agree with these Terms, you should not use the Service.
AI Frontbot provides dental clinics with an AI-powered website chatbot designed to help clinics:
Answer common website questions;
Provide information supplied by the clinic;
Capture visitor enquiries;
Capture appointment requests;
Collect visitor contact information;
Provide leads to clinic staff; and
Help clinics respond to website visitors outside normal business hours.
AI Frontbot is a website-based chatbot and lead-capture service.
AI Frontbot is not a voice calling service and does not make telephone calls to patients.
AI Frontbot is not a dentist, doctor, healthcare provider, or medical professional.
The Service is not intended to:
Diagnose dental conditions;
Diagnose medical conditions;
Recommend treatment;
Prescribe medication;
Replace a dentist;
Replace a dental professional;
Replace clinic staff;
Determine whether a medical condition is an emergency;
Provide individualized medical advice; or
Establish a dentist-patient relationship.
AI-generated information should not be relied upon as professional medical or dental advice.
If you are experiencing a dental or medical emergency, contact an appropriate healthcare professional or emergency service.
AI Frontbot uses artificial intelligence to generate responses.
AI-generated responses may sometimes be inaccurate, incomplete, outdated, or inappropriate for a particular situation.
AI Frontbot does not guarantee that every chatbot response will be correct.
Users should verify important information directly with the applicable dental clinic.
AI Frontbot may allow visitors to submit appointment requests.
Submitting an appointment request does not mean that an appointment has been booked or confirmed.
The dental clinic is responsible for reviewing the request and contacting the visitor to confirm availability and appointment details.
AI Frontbot is not responsible for:
Missed appointments;
Incorrect appointment information;
Delayed responses;
Unavailable appointment times;
Clinic scheduling errors; or
Appointments that are not confirmed by the dental clinic.
Dental clinics using AI Frontbot are responsible for:
Providing accurate information to AI Frontbot;
Reviewing and updating their chatbot information;
Ensuring that chatbot responses are appropriate for their clinic;
Reviewing incoming leads and appointment requests;
Responding to visitors;
Maintaining appropriate privacy practices;
Obtaining required consent where applicable;
Complying with applicable privacy and healthcare laws;
Protecting access to their AI Frontbot account; and
Determining what personal information should be collected through their chatbot.
The dental clinic remains responsible for information under its control, including information collected through AI Frontbot on its behalf.
When using an AI Frontbot chatbot, you agree to provide accurate information where you choose to provide information.
You should not submit unnecessary sensitive information through the chatbot, including:
Passwords;
Credit card numbers;
Banking information;
Government identification numbers;
Detailed medical records;
Detailed dental records; or
Other highly sensitive information that is not necessary for an appointment enquiry.
You must not use AI Frontbot for unlawful, fraudulent, abusive, or malicious activities.
Dental clinics may need an account to access AI Frontbot’s dashboard and services.
Customers are responsible for:
Keeping login credentials confidential;
Restricting access to authorized personnel;
Maintaining accurate account information; and
Notifying AI Frontbot if they suspect unauthorized access.
Customers are responsible for activity conducted through their accounts unless caused by unauthorized access that was not reasonably preventable by the customer.
AI Frontbot may offer a free trial to eligible customers.
The applicable trial period will be displayed or communicated when the trial is offered.
AI Frontbot may modify, suspend, or discontinue a free trial offer at any time.
Unless otherwise stated, customers are not charged subscription fees during the free trial.
AI Frontbot may provide paid subscription plans.
Current pricing is displayed on the AI Frontbot website or provided during the signup process.
Subscription fees may be charged on a recurring basis according to the selected plan.
Applicable taxes may be added where required.
AI Frontbot may use third-party payment processors to process subscription payments.
The payment processor may have separate terms and privacy policies.
Customers may cancel their subscription using the available cancellation process or by contacting AI Frontbot.
Unless otherwise stated, cancellation stops future renewals but does not automatically provide a refund for a billing period that has already started.
AI Frontbot may suspend or terminate an account where reasonably necessary due to:
Non-payment;
Violation of these Terms;
Fraud;
Abuse;
Security concerns;
Illegal activity; or
Legal or regulatory requirements.
AI Frontbot processes personal information in accordance with its Privacy Policy.
Chatbot conversations and captured leads are generally retained for up to 60 days, subject to the exceptions described in the Privacy Policy.
AI Frontbot does not use customer chatbot conversations to train or fine-tune AI models.
The AI processing provider used by AI Frontbot is Groq.
Groq’s current service terms state that customer inputs and outputs are not used for training or fine-tuning AI models unless the customer explicitly grants permission or instructs Groq to do so.
AI Frontbot relies on third-party infrastructure and service providers.
These may include providers for:
Cloud hosting;
Databases;
AI processing;
Payment processing;
Security;
Analytics;
Email or communications; and
Other technical services.
Third-party services may experience interruptions or technical problems outside AI Frontbot’s control.
AI Frontbot is not responsible for failures caused solely by third-party services, except where liability cannot legally be excluded.
AI Frontbot uses Railway for application and database infrastructure.
Because third-party infrastructure may operate internationally, information processed through AI Frontbot may be stored or processed outside Canada.
Customers using AI Frontbot are responsible for considering applicable privacy requirements when deciding to use the Service.
The AI Frontbot software, website, design, interface, branding, code, documentation, systems, and technology are owned by or licensed to AI Frontbot.
Except where expressly permitted, you may not:
Copy the Service;
Reproduce the Service;
Reverse engineer the Service;
Attempt to obtain source code;
Resell or sublicense the Service;
Create a competing product using proprietary AI Frontbot technology;
Remove proprietary notices; or
Use AI Frontbot branding without authorization.
Customers may provide AI Frontbot with information such as:
Clinic information;
Services;
Pricing;
Frequently asked questions;
Opening hours;
Locations;
Insurance information;
Branding;
Images;
Website content; and
Other materials used to configure the chatbot.
Customers retain ownership of their content.
By providing content to AI Frontbot, the customer grants AI Frontbot the limited rights necessary to host, process, display, transmit, and use that content for the purpose of providing the Service.
The customer represents that it has the necessary rights and permissions to provide the content.
You may not use AI Frontbot to:
Break the law;
Defraud or deceive others;
Harass or abuse others;
Attempt unauthorized access;
Introduce malware or malicious code;
Interfere with the Service;
Circumvent security measures;
Access another customer’s account;
Scrape or copy the Service without permission;
Reverse engineer the Service; or
Use the Service in a way that creates unreasonable security, legal, or operational risk.
AI Frontbot is intended to help dental clinics capture website enquiries and appointment requests.
However, we do not guarantee:
A specific number of leads;
A specific number of appointments;
Increased revenue;
Increased website conversions;
Increased patient bookings;
Reduced missed enquiries;
Increased website traffic; or
Any particular business result.
Results depend on factors including website traffic, clinic location, services, reputation, pricing, chatbot configuration, visitor behaviour, and the clinic’s follow-up process.
We aim to provide a reliable service, but we do not guarantee that AI Frontbot will always be available or error-free.
The Service may be temporarily unavailable due to:
Maintenance;
Software updates;
Hosting issues;
Network failures;
Security incidents;
Third-party service interruptions;
Internet problems;
Force majeure events; or
Other circumstances outside our reasonable control.
To the maximum extent permitted by applicable law, AI Frontbot is provided on an “as is” and “as available” basis.
We do not guarantee that:
AI responses will always be accurate;
The chatbot will understand every question;
The Service will always be available;
Information supplied by a clinic will always be accurate;
Every lead will result in an appointment;
Every appointment request will be successfully delivered; or
The Service will meet every customer’s specific requirements.
Nothing in these Terms excludes consumer rights or legal protections that cannot legally be excluded.
To the maximum extent permitted by applicable law, AI Frontbot and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of the Service.
This may include losses relating to:
Lost leads;
Missed appointments;
Lost revenue;
Business interruption;
Loss of data;
Reliance on AI-generated information;
Incorrect clinic information;
Incorrect user information;
Third-party service failures; or
Temporary Service interruptions.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
To the extent permitted by applicable law, customers agree to defend, indemnify, and hold harmless AI Frontbot, its owners, employees, contractors, affiliates, and service providers against claims, losses, damages, liabilities, costs, and expenses arising from:
The customer’s misuse of AI Frontbot;
The customer’s violation of these Terms;
Content provided by the customer;
The customer’s violation of applicable laws;
The customer’s privacy practices; or
The customer’s use of information obtained through the Service.
This provision does not apply to the extent that a claim results from AI Frontbot’s own negligence, willful misconduct, or other conduct for which indemnification cannot legally be required.
Customers must not attempt to:
Gain unauthorized access to AI Frontbot;
Access another customer’s account;
Circumvent security controls;
Interfere with the Service;
Introduce malicious software;
Conduct unauthorized penetration testing; or
Attempt to compromise the infrastructure supporting AI Frontbot.
Authorized security testing may only be performed with our prior written permission.
AI Frontbot may add, modify, or remove features from the Service from time to time.
We may discontinue features where reasonably necessary.
Where a material change substantially affects a paid service, we may provide notice where required by applicable law.
We may update these Terms from time to time.
The updated Terms will be published on the AI Frontbot website with a revised “Last Updated” date.
Where required, we may provide additional notice of material changes.
Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
These Terms are governed by the laws applicable in the jurisdiction where AI Frontbot is legally established, without regard to conflict-of-law principles.
Mandatory consumer protection and privacy laws applicable to a customer or user will continue to apply where required by law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
These Terms, together with the AI Frontbot Privacy Policy and any separate written agreement between AI Frontbot and a customer, constitute the agreement governing use of the Service.
If there is a conflict between these Terms and a separately signed written agreement, the written agreement will control to the extent of the conflict.
If you have questions about these Terms or the AI Frontbot Service, please contact us through the contact information provided on:
AI Frontbot
Website: https://aifrontbot.net/
AI Frontbot is an AI-powered website chatbot and lead-capture service. It is not a dentist, healthcare provider, or emergency service and does not provide dental diagnosis or treatment advice.
